My order is damaged.
Send us a photo of the damaged item(s) and your order number. Our team will offer a resolution.
We're sorry to hear that your order arrived damaged!
Please complete the damaged order form here.
The form will ask for details such as your email, order number, item, and desired resolution.
Our team will look up your order number, review the photos of the damage, and offer a resolution if your order is within 30 days of the receipt of your order.
If the form isn't working, you can also email the photos and damage information to sales@frameusa.com.